When the online store and the ERP don't talk to each other, someone in the business does the work by hand: entering prices and stock into the store, re-keying orders into the ERP and fixing mistakes when the two systems show different numbers. PrestaShop ERP integration turns that repetitive work into an automatic flow of data.
At Hot Web Design we design and develop integrations between PrestaShop and the business systems you already use, with custom connectors and modules where needed.
What can be synchronised
- product codes and descriptions,
- prices and customer-specific price lists,
- stock levels and availability per warehouse,
- customers and trading terms,
- orders,
- documents or shipping information.
Not everything has to be synchronised. We start with the data that causes the most manual work or the most errors today.
Which system owns each piece of data
The first question in any integration is which system is the source of truth for each piece of data. Usually the ERP owns products, prices and stock and sends them to the store, while the store sends orders and new customers back to the ERP.
We also decide the frequency: some data, such as stock for fast-moving products, needs updating very often, while other data, such as descriptions, only needs periodic updates. The integration is designed around what the ERP can actually do.
Matching product codes between the store and the ERP
To update a product automatically, every PrestaShop product has to match the right ERP item with certainty. Without reliable matching there can be no automatic stock updates, price synchronisation or order transfer.
For businesses that use SoftOne ERP we have developed the SoftOne ID Editor module, which adds the SoftOne ID field to every product as the basis for synchronisation.
How the data is exchanged
The method depends on the ERP. It can use the ERP's API or web services, file exchange or an intermediate connector. On the PrestaShop side, the UCP Server provides a REST API for orders and webhooks that notify external systems when an order status changes.
In every case the integration should log what was synchronised and flag errors, so a problem shows up straight away and not when a customer orders something that isn't in stock.
ERP integration for B2B and B2C stores
In retail, the integration is mainly about stock, prices and orders. Wholesale adds customer-specific price lists, trading terms, credit limits and multiple warehouses. See more about B2B e-commerce development.
Frequently asked questions about PrestaShop ERP integration
Which ERP systems can PrestaShop connect to?
Any ERP that offers a suitable way to exchange data, such as an API, web services or files. For SoftOne we already have a code-matching module. For other systems we review their capabilities in the initial analysis.
How often is the data updated?
It is set per type of data. Stock and prices are usually updated more often than descriptions. The frequency also depends on what the ERP allows.
What happens if the ERP is briefly unavailable?
The integration is designed so that a temporary problem doesn't corrupt the data: errors are logged and the synchronisation completes once the system is available again.
Can you integrate a store that is already live?
Yes. The integration can be added to an existing PrestaShop store. If the store runs an old version, we look at an upgrade first.
Want to stop entering the same data twice?
Tell us which ERP you use and which data you transfer by hand today. We will suggest how to automate the flow between your ERP and PrestaShop, using custom modules where needed. Contact us.