What it is
The Login as Customer module lets a PrestaShop administrator log in to the store as any customer, without knowing their password.
When a customer runs into a problem, the support team can access their account, see what they see and check orders, addresses and wishlist.
The login is one click from the customer's page in the back office.
Why it helps customer support
Providing support without this tool is like trying to fix a problem you cannot see. You usually have to ask for screenshots, descriptions and reproduction steps, without seeing exactly what the customer sees.
Key features
Instant login as a customer
With a single click from the customer's page in the back office, the admin logs into the frontend as that customer. They see exactly:
- The account, orders and purchase history
- Saved shipping addresses
- The current prices and offers applying to that customer (based on their customer group)
- Any problem they are experiencing in checkout
Secure access without a password
No need to know or reset the customer's password. The module creates a secure, temporary admin session. The customer is not logged out and their own session is not interrupted if they are already connected.
Perform actions on behalf of the customer
The admin can complete an order, update details or verify payment and shipping issues.
Access settings and security
- Define which admin roles have login-as-customer permission
- Clear frontend indicator showing the admin is logged in as a customer
- Easy exit from the customer session
How it works in practice
The customer emails "I can't complete my order". The admin clicks "Login as Customer", sees exactly what the customer sees and identifies the issue, without a long exchange of emails.
Use cases
- Customers who cannot complete an order at checkout
- Checking a customer's orders, addresses and wishlist
- Checking the prices and offers a specific customer group sees
- Verifying payment or shipping issues
Benefits for the merchant
- Faster support: issues are resolved with less back-and-forth
- Fewer abandoned carts: help customers complete orders that get stuck
- Better customer experience: fast service builds trust
- Spotting UX problems: see with your own eyes what your users encounter
Who it is for
Every e-shop with active customer support, especially B2B stores with complex accounts, multilingual stores, and any merchant who wants to deliver good service.
Frequently asked questions
What does Login as Customer do?
It lets an administrator log in to the store as a specific customer, without knowing their password.
Is the customer's session interrupted?
No. The module creates a separate temporary session for the admin and the customer is not logged out.
Who can use it?
Only the admin roles you define in the module settings.
How do I know I am logged in as a customer?
The frontend shows a clear indicator, and you can exit the customer session easily.
Get in touch
If you are interested in the Login as Customer module, or would like to discuss how to improve customer support in your e-shop, contact us. We are here to help you find the best solution for your online store. You can also call us on +30 215 215 1362.