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Login as customer support module illustration

Login as Customer for PrestaShop 9 — Admin Access to Customer Accounts for Support

Written by Christos Daggas on . Posted in Modules.

See your store exactly as your customer sees it

One of the most useful customer support tools for online stores is the ability for an administrator to log into the store as a specific customer — without knowing their password. That is exactly what the Login as Customer module for PrestaShop 9 provides.

When a customer encounters a problem, the support team can access their account, see what they see, check orders, addresses, wishlist, and help immediately — without hours wasted on back-and-forth emails or phone calls.

Key Features

Instant login as a customer

With a single click from the customer's page in the back office, the admin logs into the frontend as that customer. They see exactly:

  • The account, orders, and purchase history
  • Saved shipping addresses
  • The current prices and offers applying to that customer (based on their customer group)
  • Any problem they are experiencing in checkout

Secure access without a password

No need to know or reset the customer's password. The module creates a secure, temporary admin session — the customer is not logged out and their own session is not interrupted if they are already connected.

Perform actions on behalf of the customer

The admin can perform actions as the customer: complete an order, update details, verify payment or shipping issues. This dramatically cuts problem resolution time.

Access settings & security

  • Define which admin roles have login-as-customer permission
  • Clear frontend indicator showing the admin is logged in as a customer
  • Easy one-click exit from the customer session

Why this dramatically improves customer support

Providing support without this tool is like trying to fix a problem you cannot see. With Login as Customer:

Before — without the module

  • Customer emails: "I can't complete my order"
  • You request screenshots, descriptions, reproduction steps
  • You cannot see exactly what they see
  • 5-10 emails exchanged before the issue is resolved

After — with the module

  • Customer emails: "I can't complete my order"
  • Admin clicks "Login as Customer"
  • Sees exactly what the customer sees and identifies the issue immediately
  • Resolved in 2-3 minutes

Merchant benefits

  • Faster support: Resolve issues in a fraction of the usual time
  • Fewer abandoned carts: Help customers complete orders that get stuck
  • Better customer experience: Fast, effective service creates loyal customers
  • Bug identification: See with your own eyes the UX issues your users encounter

Perfect for

Every e-shop with active customer support — especially B2B stores with complex accounts, multilingual stores, and any merchant committed to delivering exceptional customer service.

Get in touch

If you want to upgrade your customer support or explore solutions to improve the customer experience in your e-shop, contact us.