What it is
The FAQ Module lets you create and manage FAQ groups with accordion display in PrestaShop.
The groups appear on CMS pages, product pages, category pages and brand pages, and visitors can search the questions by keyword.
You can customise the accordion's behaviour and appearance from the back office and with CSS.
Key features
- Create FAQ groups with unlimited questions and answers
- Accordion-style display for clean, user-friendly navigation
- Embed on CMS pages
- Embed on product pages
- Embed on category and brand pages
- Keyword search within the FAQ list
- Customisable design via CSS
- Supports PrestaShop 8 and 9
Settings and customisation
- Set answers open or closed by default
- Reorder questions via drag and drop
- Customise accordion colours and typography
- Schema.org FAQPage markup
- Multilingual support
- Multistore support
How it works
From the back office, create FAQ groups (for example "Shipping", "Returns", "Payments") and assign each group to the relevant pages. Visitors see questions in accordion form and can search by keyword. Each question and answer supports HTML, so you can include images, links and formatted text.
Use cases
- Groups for shipping, returns and payments
- Questions specific to a product or a category
- Questions per brand or on CMS pages
Benefits for the merchant
A well-organised FAQ gives customers instant answers where they need them and reduces the need to contact support. The FAQPage schema markup describes the questions and answers to search engines.
Technical details
- Does not modify PrestaShop core files
- Compatible with shared hosting and VPS/dedicated servers
- Technical support and updates included
Frequently asked questions
Where can I display the questions?
On CMS pages, product pages, category pages and brand pages.
Can visitors search the questions?
Yes. There is a keyword search within the FAQ list.
Can I add images and links to the answers?
Yes. Each question and answer supports HTML.
Does it generate schema markup?
Yes. The module adds Schema.org FAQPage markup.
Get in touch
If you are interested in the FAQ Module module, or would like to discuss how to organise your customers' frequently asked questions, contact us. We are here to help you find the best solution for your online store. You can also call us on +30 215 215 1362.